The Greatest Guide To Telus customer service
The Greatest Guide To Telus customer service
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• I was bounced in between several agents, my calls were being disconnected, And that i acquired inconsistent facts pertaining to my deal and discounts.
Of course I tried chat and acquired linked that has a Dwell particular person Nevertheless they advised me I had to get in touch with. Unsure just what the Associates within the chat can assist with.
If an automated assistant asks for The explanation of one's phone, point out "I would like to make payment preparations for my mobility bill".
The TELUS team acknowledges that our operate spans numerous Territories and Treaty regions and we're grateful for the standard Know-how Keepers and Elders who will be with us nowadays, those who have absent in advance of us and also the youth that inspire us.
I'm requesting a transparent breakdown of my contract, together with all applicable discounts, and a fair resolution to the problems I’ve expert. Additionally, I ask that someone critique the call recordings to know the lousy therapy I gained from many agents.
I was not telling but trying to talk to him yet he bought mad and hung up. This really is preposterous and very Terrible customer service. I are going to be pulling my two strains from Telus . If Here is the customer service customers are finding from the reps than you might want to source it somewhere else. I are already with Telus for approximately fourteen years and It can be pretty unhappy that it has come to this . Thinking about these threads and reviews left by others it seems I am not the one a single.
• I spoke to various brokers, which includes Maria and Regal, who couldn't give clarity or escalate my scenario as asked for.
I needed to Get hold of CS right now with Chat and the department I want to speak to is just available by telephone. The CS on Chat arranged a connect with again at an arranged time slot. When that Section referred to as me later on I acquired almost everything sorted out.
so i known as the customer server (Jane) to solve The problem immediately after detailing the specific situation and what It is transpire, The agent just aspect together with her husband or wife and she or he lied concerning the credits and discount rates they faraway from my account for a loyal customer with Telus and he or she said the credits expired and not accessible, she Feel I am stupid, If your price cut has expired i really should see the expiration day on my bill like i see on property service Invoice.
In the coming months and months, we will be Doing work to expand the products and solutions and services supported, so preserve checking telus billing support back again for updates.
The TELUS workforce acknowledges that our perform spans lots of Territories and Treaty spots and we've been grateful for the traditional Knowledge Keepers and Elders who're with us today, individuals who have long gone just before us and also the youth that encourage us.
At this time my cellphone stopped connecting into the telus network. As a result it's taken me a forty five to sift in the ai gate keepers prompt's just to talk to a true individual, all though telus ai attempts all the things to not allow me to speak to an actual man or woman.
The TELUS team acknowledges that our function spans many Territories and Treaty areas and we are grateful for the standard Knowledge Keepers and Elders who will be with us now, anyone who has absent in advance of us plus the youth that inspire us.
Yeah, I’m binding by a two year agreement however, I’m only four months in, but I did get somewhere. I guess The chief Business termed me nowadays so I have a phone dialogue with him in an hour or so. We’ll see how that goes.